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Seasonal Guest Services Agent (HH) - Wyndham Vacation Rentals
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674671

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  5 Views, 0 Applications  
Seasonal Guest Services Agent (HH) - Wyndham Vacation Rentals
Wyndham Vacation Rentals is seeking to hire a seasonal Guest Services Agent. This position entails working at a fast paced front desk office for a short term vacation rental company. Answering phone calls and assisting guests as needed, assisting with guest refunds/room moves, creating check-in packets, checking guests in and out, as well as interacting with guest walks in at the front desk.

Responsibilities include:

+ Checking guests in & out for their vacations.

+ Creating welcome/arrival packets for guests - ensuring complete accuracy with the welcome packets.

+ Interacting daily with guests and homeowners - both in person and over the phone.

+ Assisting with guest compensation and room moves as needed.

+ Assisting the Guest Services Manager with items as needed - such as responding to guest surveys, key inventory, mailing packets, etc.

+ Answering phone calls from in house guests, homeowners, and vendors. Inputting/dispatching work orders as needed.

+ High School diploma or equivalent is required

+ Strong administrative experience is a must

+ 2 years experience in hospitality and customer service is preferred.

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