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Patient Service Rep - Hilton Head
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669742

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Tenet Healthcare

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Patient Service Rep - Hilton Head
**GeneralSummary:** A non-exempt medical office position responsible for front office
processes in the physician practice

**EssentialJob Responsibilities:**

1. Adheres to andsupports the mission, purpose, philosophy, objectives, policies, and proceduresof Tenet Physician Resources.

2. Adheres to the TenetHIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

3. Demonstrates supportfor the Tenet Corporate Compliance Program by being knowledgeable of complianceresponsibilities as expressed in the Code of Conduct; adhering to federal andstate laws, rules, regulations, and corporate policies and procedures policiesthat affect his/her specific job functions/responsibilities; and reportingcompliance issues/concerns in a timely and appropriate manner.

4. Greetingpatients entering the physician practice.

5. Answeringoffice phones, making appointments, confirming appointments and reschedulingwhen necessary.

6. Checks inpatients and collects accurate patient demographics, enters data intoelectronic system and verifies insurance.

7. Assistsin checking out patients and assists them with referral processing andscheduling process

8. Collectsco-pays and posts charges.

9. Chargeentry and patient balance processing.

10. Distributesinformation to patients regarding office policies, procedures, informationabout the practice, etc.

11. Explainand enroll patients in the patient portal.

12. Additionalresponsibilities as needed.

**Education:** High school diploma/GED required with completion medical office
assistant program preferred.

**Certification** : Prefer healthcare
management/administration certification.

**Experience:** Must
have a minimum of 2 years of experience working in a medical office setting

**OtherRequirements:** None



1. Knowledge of thirdparty payers regulations and requirements.

2. Knowledge of insuranceverification process

3. Understanding ofdocumentation required for physician appointments.

4. Knowledge of ElectronicHealth Systems

5. Knowledge ofICD-9 and ICD - 10 CPT codes

6. Knowledge of thepolicies and procedures of a clinic sufficient to provide effectivepatient care.


1. Skill in multi-tasking.

2. Skill incustomer service.

3. Skill incomputer hardware and software use.

4. Skill in verbaland written communication.

5. Skill inexercising a high degree of initiative, judgment, discretion, anddecision-making to achieve organizational objectives.

6. Skill inanalyzing situations accurately and taking effective action.

7. Skill inestablishing and maintaining effective working relationships withemployees, policy-making bodies, third-party payers, patients, and thepublic.

8. Skill inorganizing work, making assignments, and achieving goals and objectives.

9. Skill inexercising judgment and discretion in developing, applying, interpreting,and coordinating departmental policies and procedures.


1. Ability tomulti-task, manage details and organize efficiently and effectively.

2. Ability to read,interpret, and apply policies and procedures.

3. Ability to setpriorities among multiple requests.

4. Ability tointeract with patients, medical and administrative staff, and the publiceffectively.

5. Ability to useEMR, other relevant computer hardware and software, telephone, copier, faxmachine and other standard medical office equipment.

**EquipmentOperated:** Standard office equipment including computers, fax machines,
copiers, printers, telephones, calculators, etc.

**Job:** _Non-Clinical/Administrative_

**Organization:** _HILTON HEAD PHYS NETWORK_

**Title:** _Patient Service Rep - Hilton Head_

**Location:** _SC-Hardeeville_

**Requisition ID:** _1805021590_

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